Cancellations – Any cancellations or rescheduling within 24 hours before your scheduled service will result in a 50% rate of service late cancellation fee. If your cleaning is scheduled on a Monday, let us know before 9 AM on the Friday before to avoid the fee. If a cleaning technician arrives at your home and cannot gain entry or is denied access, a lockout fee of 50% of the full price of the cleaning will be charged.