Breakage – It’s bound to happen. We hate it when it does and we do our best to prevent it! The following is critical information regarding our breakage policies:

  • Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (pictures not hung securely, top-heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot accept responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean.
  • We will pay up to $100 per breakage item when the value is verifiable. Please move expensive figurines or glassware to a location we do not clean or have us skip that area completely if you do not wish to accept the risk.
  • In some cases, we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 48 hours of the serviced date.
  • Old blinds: We cannot accept responsibility for damages to older blinds. Over time many blinds become brittle and break off easily with any kind of pressure. This includes the pressure that may need to be applied in order to adequately clean the blinds. Also, old mechanisms can break easily just by opening and closing the blinds. If this is a risk you cannot accept, please let our office know which blinds we should not clean and we will add to your notes.